RETURNS & EXCHANGES

       We strive to deliver a relaxed and reassuring shopping experience for all users, and have formulated universal return rules applicable to all merchandise types in our independent store. All service standards are designed around user experience, with flexible and inclusive processing logic to adapt to diverse post-purchase scenarios.
       All conventional products support reasonable return and exchange applications. Users can submit requests for personal preference issues including inappropriate size, unsatisfactory style, color deviation, and other subjective reasons. Meanwhile, product problems arising during transportation, such as surface scratches, package damage, missing parts and inconsistent product description, are all within the scope of after-sales processing. We try our best to take every user’s shopping experience seriously and properly handle all valid demands.
       To ensure fair service for all parties, returned goods need to maintain a resalable state. Products should be free of obvious man-made damage, long-term use traces and dirt. Original packages, labels, accessories and matching parts shall be completely returned together with the goods. Damages caused by improper manual use or private disassembly may affect the return review result.
       Once a return application is submitted, our team will try our best to complete internal review in a timely manner. After approval, users will receive clear operation prompts for return delivery. After we receive and inspect the returned parcels completely, we will arrange refund, exchange or other matching solutions according to actual order conditions. The refund will be processed via the original payment channel, and we will try our best to speed up the whole processing procedure.
       A small number of special attribute products are not applicable for unconditional returns due to industry characteristics, including disposable hygiene products. We will fully mark relevant product attributes on the detail page to help users make accurate shopping judgments. For any uncertain after-sales situation, we welcome user communication at any time, and we will try our best to reach a satisfactory solution for both sides.
       Return time: Within 30 days after receiving the items.
       We will refund as soon as we see normal logistics.